Hi Sandy,Thank you for leaving a review on our website for the Pearl Soaking Bay, We are so sorry to see that yours had arrived broken. Please know that if you ever have an issue or concern with one of our products to please contact us at firstname.lastname@example.org as we will do our best to assist you and make it right.
We are happy to send you a replacement, free of charge and you do not need to send the damaged one back! You should have received an email confirmation for your records of the replacement order, and will receive another email once your order has shipped, containing a tracking number.
We apologize for any inconvenience. If you have any questions or if there is anything we can do to assist you further please do not hesitate to contact us.